Politique de confidentialité
1. Introduction
This Privacy Policy explains how printsretro.shop collects, uses, stores, shares, and otherwise processes personal information when you visit our online store, communicate with us, create an account, place an order, request customer support, or otherwise interact with our services.
For personal data processing carried out for the operation of printsretro.shop, printsretro.shop acts as the relevant data controller where applicable.
Our privacy contact email is:
This Privacy Policy is intended to reflect the principles of the General Data Protection Regulation and applicable French data protection requirements. The CNIL identifies transparency, information about processing purposes, recipients, retention, rights, and international transfers as important elements of privacy information.
2. Personal Information We Collect
Depending on how you use our Site, we may collect personal information including your name, billing address, shipping address, email address, telephone number, order information, product selections, transaction information, customer account information, communications with customer service, refund and return information, IP address, browser information, device information, and website interaction information.
When you make a payment, payment information is generally processed by payment providers and e-commerce infrastructure providers. We may receive limited transaction information necessary to confirm and administer your purchase.
We do not require customers to provide more personal information than is reasonably necessary for the relevant purpose.
3. Information You Provide Directly
You may provide personal information when you:
Purchase a product;
Create or manage an account;
Enter billing or delivery information;
Subscribe to marketing communications;
Contact customer service;
Request a return or refund;
Exercise a privacy right;
Participate in a promotion;
Or otherwise communicate with printsretro.shop.
If you choose not to provide information that is necessary to fulfill a contract or process an order, we may be unable to provide the requested service.
4. Information Collected Automatically
When you use printsretro.shop, certain information may be collected automatically through cookies, server logs, pixels, local storage, and similar technologies.
This may include your IP address, device type, browser type, operating system, referring page, pages visited, time spent on pages, actions taken on the Site, and approximate geographic information derived from technical data.
Some of these technologies are necessary for the functioning of the store, while others may be used for analytics, personalization, or advertising where permitted.
5. Cookies and Similar Technologies
printsretro.shop may use cookies and similar technologies to operate essential website functionality, remember preferences, maintain shopping-cart functionality, provide secure checkout, prevent fraud, analyze store performance, and support marketing where permitted.
Under French cookie rules, certain non-essential tracking technologies require prior user consent.
Where consent is legally required, eligible cookies or tracking technologies should not be activated until the appropriate consent is obtained.
You may be able to manage non-essential cookie choices through the cookie controls made available on the Site and through your browser settings.
6. Purposes for Which We Use Personal Information
We may process personal information to:
Operate and maintain printsretro.shop;
Create and administer customer accounts;
Process purchases and payments;
Confirm, prepare, dispatch, and deliver orders;
Provide transaction and delivery updates;
Manage returns, cancellations, refunds, and disputes;
Respond to customer questions;
Detect and prevent fraud, misuse, security incidents, and unauthorized transactions;
Maintain business, financial, and transaction records;
Comply with legal and regulatory obligations;
Protect our rights and the rights of customers and other persons;
Improve our website and customer experience;
Measure website performance;
And send marketing communications where legally permitted.
7. Legal Bases for Processing
Where the GDPR applies, printsretro.shop processes personal information only where a valid legal basis exists.
Depending on the circumstances, processing may be necessary to perform a contract with you, take steps at your request before entering into a contract, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, establish or defend legal claims, or act on your consent.
Where processing is based on consent, you may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
8. Order Fulfillment
When you purchase from printsretro.shop, we process information necessary to administer the transaction.
This includes your contact details, delivery address, order contents, transaction status, and other information necessary for processing, fulfillment, customer service, returns, fraud prevention, and legal compliance.
Relevant information may be shared with service providers involved in processing the transaction and delivering your order.
9. Shopify and Service Providers
printsretro.shop is operated using Shopify e-commerce technology.
We may also rely on third-party service providers for functions such as payment processing, hosting, delivery, order fulfillment, analytics, fraud prevention, IT security, customer support, and communications.
These providers may process personal information only as permitted or required in connection with the services they provide and subject to applicable data protection requirements.
10. Sharing Personal Information
We may disclose personal information to service providers where reasonably necessary to operate the business.
Examples may include Shopify, payment processors, banks, payment networks, shipping carriers, fulfillment providers, technical service providers, analytics providers, fraud-prevention providers, customer-support services, professional advisers, and public authorities where disclosure is legally required.
We may also disclose information when reasonably necessary to protect our legal rights, investigate suspected fraud, enforce contractual terms, or respond to lawful government or judicial requests.
11. Marketing
Where permitted by applicable law, printsretro.shop may use customer contact information to send promotional or marketing communications.
Where consent is required, marketing communications will be sent only on the appropriate legal basis.
You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the relevant message or contacting:
Transactional communications relating to your orders, account, refunds, security, or customer service are not necessarily marketing communications and may continue where necessary.
12. Data Retention
printsretro.shop retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, regulatory, accounting, fraud-prevention, and dispute-resolution requirements.
Retention periods therefore vary according to the nature of the information.
French business rules can require certain accounting documents, including invoices and supporting accounting records, to be retained for ten years.
Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements where reasonably practicable.
13. International Data Transfers
Some service providers used in operating an international e-commerce store may process information outside France or outside the European Economic Area.
Where personal information is transferred internationally and GDPR transfer restrictions apply, appropriate transfer mechanisms and safeguards should be used as required by applicable law.
The CNIL provides specific guidance on safeguards for transfers of personal information outside the European Union.
14. Your Data Protection Rights
Subject to applicable conditions and exceptions, individuals covered by GDPR may have rights including:
The right to obtain information about processing;
The right of access;
The right to correct inaccurate information;
The right to request deletion;
The right to restrict certain processing;
The right to object to certain processing;
The right to data portability where applicable;
The right to withdraw consent where consent is the legal basis;
And the right to lodge a complaint with a competent supervisory authority.
These rights are recognized within the GDPR framework and CNIL guidance.
15. Exercising Your Rights
To exercise an applicable privacy right, contact:
Please describe your request clearly.
We may request reasonable information to verify your identity where necessary to protect personal information from unauthorized access or disclosure.
We will respond within the timeframe required by applicable law.
16. Complaints to the CNIL
Where French data protection law applies, you may have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
We encourage customers to contact us first at info@printsretro.shop so that we have an opportunity to address privacy concerns directly, although this does not limit your right to contact the competent supervisory authority.
17. Security
printsretro.shop uses reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and no online service can guarantee absolute security.
Customers should also take reasonable precautions to protect their account credentials and devices.
18. Children's Privacy
printsretro.shop is intended for customers capable of entering into a legally binding purchase.
We do not knowingly seek to collect personal information from children where parental or guardian authorization would legally be required.
If you believe personal information relating to a child has been submitted to us improperly, contact info@printsretro.shop.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business operations, technology, legal obligations, or privacy practices.
When changes are made, the updated version will be published on printsretro.shop with a revised effective date.
Material changes will be communicated in an appropriate manner where required by law.
20. Contact
For privacy questions, requests, or complaints:
printsretro.shop
Email: info@printsretro.shop
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