Politique d’expédition
1. Overview
This Shipping Policy applies to orders placed through printsretro.shop.
Our objective is to provide customers with clear delivery information before and after purchase.
For customer assistance concerning shipping, contact:
2. Free Standard Shipping
All orders placed through printsretro.shop qualify for free standard shipping.
There is no standard shipping charge for eligible orders.
If additional or optional premium delivery services are offered in the future, any applicable additional cost will be displayed before the customer confirms the purchase.
3. Standard Delivery Time
Our standard delivery period is:
15–20 days
The delivery period applies from order confirmation unless a different delivery date or timeframe is expressly stated and agreed for the relevant order.
We recommend that customers ensure their delivery address and contact information are correct before completing checkout.
4. Order Confirmation
After successfully submitting an order, customers should receive an order confirmation using the email address provided during checkout.
Customers should review the confirmation carefully.
If information is incorrect, contact:
as soon as possible.
5. Order Processing
Orders must be verified and prepared before shipment.
Processing can include payment verification, fraud-prevention checks, product preparation, packaging, and carrier handover.
The stated 15–20-day standard delivery period is the delivery commitment applicable to standard orders unless another timeframe is communicated and agreed before purchase.
6. Delivery Address
Customers must provide a complete and accurate shipping address.
This includes any apartment number, building information, postal code, recipient name, and other information necessary for successful delivery.
printsretro.shop is not responsible for avoidable delays caused solely by inaccurate information supplied by the customer, subject to applicable consumer law.
If you identify an error after ordering, contact us immediately.
7. Changes to a Delivery Address
We will attempt to change the delivery address when a request is received before fulfillment or dispatch.
However, address changes cannot be guaranteed once an order has been processed or transferred to the carrier.
8. Shipment Notifications
Where tracking information is available, customers may receive a shipping confirmation or tracking information after dispatch.
Tracking updates can take time to appear in the carrier's system.
The absence of an immediate tracking update does not necessarily mean that the parcel has not been dispatched.
9. Delivery Delays
French consumer rules require professionals to comply with agreed delivery obligations and provide remedies where delivery is not performed as required.
If we become aware of a significant delay affecting your order, we may contact you using the information supplied during checkout.
If your order has not arrived within the stated delivery period, please contact:
Include your order number so we can investigate.
Nothing in this Policy limits statutory rights available to a consumer because of late or failed delivery.
10. Circumstances Affecting Delivery
Delivery may occasionally be affected by circumstances that are outside reasonable operational control, such as severe weather, transport disruptions, carrier network interruptions, public emergencies, customs procedures for qualifying international shipments, strikes, natural disasters, or other exceptional events.
When such circumstances occur, we will seek to provide appropriate information and comply with mandatory consumer rights.
11. Lost Parcels
If tracking information indicates an unusual delay or you believe your parcel has been lost, contact:
We may work with the relevant carrier or fulfillment provider to investigate.
Customers may be asked to provide reasonable information necessary to identify the shipment.
If a shipment is confirmed lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
12. Damaged Parcels
If a parcel arrives visibly damaged, take reasonable care when opening it.
If the product itself is damaged, contact us as soon as reasonably possible at:
Please provide your order number and photographs where reasonably useful for investigating the issue.
Statutory rights concerning damaged or non-conforming products are not limited by this request for evidence.
13. Incorrect Products
If you receive a product different from what you ordered, contact us at:
We will review the order and arrange an appropriate solution.
Customers should not be required to bear return costs for goods that are non-conforming or incorrectly supplied where applicable consumer law makes those costs the seller's responsibility.
14. Multiple Parcels
An order containing multiple items may occasionally be shipped in separate parcels.
If this occurs, the parcels may arrive on different days.
Receiving only part of an order does not necessarily mean the remaining product has been lost.
Contact us if you require assistance identifying outstanding items.
15. International Delivery and Customs
Where printsretro.shop accepts an order for delivery outside the market in which goods are dispatched, customs procedures may apply.
The treatment of customs duties, taxes, and import charges can vary according to destination and the checkout arrangement.
Where charges are collected during checkout, the applicable amount should be displayed before purchase.
Where local authorities impose charges that were not collected by us, their treatment is subject to applicable law and the terms displayed for the order.
16. Failed Delivery Attempts
If a carrier cannot complete delivery, it may make another delivery attempt, redirect the parcel, leave collection instructions, or return the parcel to the sender.
Customers should monitor tracking information where available.
17. Unclaimed Parcels
If a parcel is made available for collection, the customer should collect it within the period specified by the carrier.
A parcel may be returned if it remains unclaimed.
Any refund or reshipment will be handled according to the circumstances and applicable consumer law.
18. Refused Delivery
If you intend to exercise your statutory right of withdrawal, you should notify printsretro.shop directly rather than relying only on refusing a package.
Send your withdrawal notification to:
Our Return and Refund Policy provides additional instructions.
19. Cancellation
If you wish to cancel an order before shipment, contact us immediately at:
We will attempt to stop fulfillment, but cancellation cannot be guaranteed after processing has begun.
If the order has already been shipped, applicable withdrawal rights remain available where their statutory conditions are satisfied.
20. Free Shipping and Refunds
Because standard shipping is provided free of charge, customers ordinarily do not pay a standard outbound delivery charge.
For eligible statutory withdrawals, refunds will be handled in accordance with our Return and Refund Policy and mandatory law.
21. Customer Responsibilities
Customers should monitor the email address provided during checkout, review delivery information for accuracy, provide reasonable access for delivery, monitor tracking where supplied, and contact us promptly if a delivery issue occurs.
These responsibilities do not remove any mandatory statutory consumer protections.
22. Contact Information
For order status, tracking, delivery problems, damaged parcels, incorrect goods, or shipping questions, contact:
printsretro.shop
Email: info@printsretro.shop
Standard Shipping Cost: Free on all orders
Standard Delivery Time: 15–20 days
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