Politique de remboursement
Overview
Thank you for shopping at printsretro.shop.
This Return and Refund Policy explains the conditions under which customers may cancel an order, exercise a statutory right of withdrawal, return a product, request a refund, or seek a remedy for a defective, damaged, incorrect, or non-conforming product.
For eligible distance purchases by consumers in France, the statutory withdrawal period is generally 14 days from receipt of the goods, subject to exceptions provided by law.
Nothing in this Policy is intended to exclude, restrict, or reduce any mandatory rights available to consumers under French or European Union law.
1. Statutory 14-Day Right of Withdrawal
If you are an eligible consumer purchasing goods online, you may generally withdraw from your purchase without providing a reason within 14 calendar days.
For an order containing a single product, the withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, physically receives the goods.
For an order containing multiple products delivered separately, the period generally begins after receipt of the final product where applicable under the relevant consumer rules.
You must communicate your decision to withdraw clearly before the withdrawal period expires.
You may do so by emailing:
Your message should clearly state that you wish to withdraw from the purchase and should include sufficient information for us to identify the order, preferably your order number and the email address used during checkout.
No specific wording is required as long as your decision to withdraw is clear and unambiguous.
2. Returning Products After Withdrawal
After notifying printsretro.shop that you are exercising your statutory right of withdrawal, you must return the relevant goods within 14 days following that notification, unless another arrangement is expressly agreed.
French consumer guidance confirms that consumers exercising the withdrawal right must normally notify the seller and then return the goods within the applicable statutory period.
Before sending a return, please contact:
We will provide return instructions appropriate to the order.
Do not send a return to an address found independently on a parcel, website, search engine, or other source without first receiving the applicable return instructions from printsretro.shop, because return processing locations may differ depending on the product and fulfillment arrangements.
3. Condition of Returned Products
Consumers may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functioning.
Returned goods should, where reasonably possible, include the product itself together with accessories, manuals, components, and original packaging supplied with the order.
You may be responsible for diminished value resulting from handling that goes beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods, to the extent permitted by applicable law.
Opening packaging does not automatically eliminate a statutory withdrawal right unless a specific legal exception applies.
4. Return Shipping Costs for Change-of-Mind Withdrawals
For an ordinary withdrawal or change-of-mind return, the direct cost of returning the product may be borne by the customer where permitted by law and where the customer has been appropriately informed.
However, if goods are defective, damaged, incorrect, or legally non-conforming, customers will not be required to bear return costs where French consumer law places those costs on the seller. French consumer guidance distinguishes statutory withdrawal returns from returns involving defective or non-conforming goods.
Please contact us before returning a defective or incorrect product so that we can provide appropriate instructions.
5. Refunds Following Statutory Withdrawal
When a valid statutory withdrawal applies, printsretro.shop will refund amounts required by applicable law, including the purchase price and the cost of the least expensive standard delivery method originally offered where required.
Because printsretro.shop provides free standard shipping on all orders, there will normally be no standard outbound shipping charge to reimburse.
If a customer voluntarily selected a more expensive delivery method than the least expensive standard delivery option, any additional premium shipping amount does not have to be refunded to the extent permitted by law.
Refunds will be processed within the timeframe required by applicable consumer legislation.
Where legally permitted, we may withhold reimbursement until we have received the returned goods or the customer has supplied evidence that the goods were sent back, whichever occurs first.
Refunds will normally be issued using the original payment method unless another method is expressly agreed.
6. Defective, Damaged or Incorrect Products
If your order arrives:
Damaged;
Defective;
Incomplete;
Materially different from the ordered product;
Or otherwise non-conforming,
please contact info@printsretro.shop as soon as reasonably possible.
Include your order number, a description of the problem, and photographs or other evidence where reasonably useful.
Photographs are requested to help us understand and resolve the problem efficiently; requesting evidence does not remove statutory consumer rights.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.
7. French Legal Guarantee of Conformity
Consumers in France benefit from mandatory statutory guarantees independently of any voluntary return policy offered by printsretro.shop.
French official consumer guidance states that the legal guarantee of conformity generally permits claims relating to covered non-conformity for two years in relation to new and second-hand goods under the applicable rules.
Where the legal guarantee applies, legally available remedies may include repair or replacement and, in qualifying circumstances, a price reduction or termination of the purchase.
Statutory remedies are provided without prejudice to other mandatory rights.
8. Legal Guarantee Against Hidden Defects
French consumers may also benefit from the legal guarantee against hidden defects where the statutory conditions are satisfied.
Official French guidance states that an action based on hidden defects may generally be brought within two years from discovery of the defect, subject to applicable legal limits and conditions.
This protection exists independently of our commercial return procedures.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain categories of goods and services where an exception is established by applicable law.
Depending on the product, such exceptions can include goods made to the consumer's specifications or clearly personalized, goods liable to deteriorate or expire rapidly, and certain sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed.
If an applicable product is legally excluded from withdrawal rights, the relevant restriction should be communicated before purchase where required.
A withdrawal exception does not remove rights relating to goods that are defective, damaged, misdescribed, or non-conforming.
10. Personalized or Custom-Made Products
Where printsretro.shop offers a product manufactured or modified specifically according to a customer's individual choices, specifications, personalization, text, artwork, dimensions, or other individualized instructions, that product may fall within the statutory exception for goods made to the consumer's specifications or clearly personalized.
Where that exception legally applies, a change-of-mind withdrawal may not be available.
However, statutory rights concerning defective, damaged, incorrect, or non-conforming products remain unaffected.
11. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact:
We will attempt to stop processing where possible.
However, we cannot guarantee cancellation once fulfillment or shipping preparation has begun.
If the order has already been dispatched, applicable statutory withdrawal and return rights remain available where their legal conditions are satisfied.
12. Refused and Unclaimed Deliveries
Refusing delivery does not necessarily complete the statutory withdrawal procedure.
If you wish to withdraw from an order, you should clearly notify printsretro.shop at info@printsretro.shop.
If an order is returned because the customer supplied an incorrect or incomplete address, failed to collect the parcel, or refused delivery without properly communicating a withdrawal, we will review the circumstances before determining the appropriate refund or reshipment.
Mandatory consumer rights will always prevail over conflicting provisions of this Policy.
13. Return Abuse and Fraud
printsretro.shop may investigate return requests that reasonably appear to involve fraud, product substitution, intentional damage, falsified evidence, or other abusive conduct.
Nothing in this section allows us to refuse a valid statutory consumer claim merely because a customer exercises legitimate legal rights.
14. Refund Processing
Once a refund is issued by printsretro.shop, additional time may be required for your bank, card issuer, payment processor, or other payment provider to post the transaction.
This processing period is controlled by the relevant financial institution and may vary.
If printsretro.shop confirms that a refund has been issued but you cannot see it after a reasonable processing period, contact your payment provider and then contact us if further assistance is needed.
15. Contact Us
For all cancellations, withdrawals, returns, damaged products, defective products, incorrect orders, refund requests, or questions concerning this Policy, contact:
printsretro.shop
Email: info@printsretro.shop
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