Conditions d’utilisation
1. General
These Terms of Service govern access to and use of printsretro.shop, including purchases made through the Site.
Throughout these Terms, “printsretro.shop,” “we,” “us,” and “our” refer to the operator of the printsretro.shop online store.
“You,” “your,” “customer,” and “user” refer to a person accessing or using the Site or purchasing products through it.
Our customer service email is:
By accessing the Site or submitting an order, you agree to these Terms, subject to mandatory consumer protections that cannot lawfully be waived.
2. Eligibility
You must have the legal capacity required under applicable law to enter into a purchase contract.
If you are acting for an organization, you represent that you are authorized to act on its behalf.
3. Product Information
We make reasonable efforts to display products and their principal characteristics accurately.
Product photographs are illustrative representations of the relevant products.
Colors may differ depending on screen settings, devices, lighting, and display technology.
Minor differences in packaging or presentation may occur.
Nothing in this section limits a consumer's statutory rights where goods fail to conform to the contract.
4. Prices
Product prices are those displayed on printsretro.shop at the time the customer places an order, subject to correction of obvious technical or pricing errors where legally permissible.
The total amount payable will be shown during checkout before the customer confirms the purchase.
Where taxes are required to be included or collected, they will be handled according to applicable law and the information presented during checkout.
5. Orders
Submitting an order constitutes an offer to purchase the selected products.
After submission, the customer may receive an electronic confirmation acknowledging the order.
We reserve the right, where legally permitted, to reject or cancel an order because of product unavailability, payment failure, suspected fraud, an obvious pricing or description error, delivery restrictions, or another legitimate reason.
If we cancel an order after payment has been collected and no replacement agreement is reached, the relevant amount will be refunded.
6. Payment
Customers must provide current and accurate payment and billing information.
Available payment methods are displayed during checkout.
Payment transactions may be processed by Shopify and/or independent payment service providers.
We may carry out or use fraud-prevention checks where reasonably necessary.
7. Shipping
printsretro.shop provides free standard shipping on all orders.
The standard delivery period is 15–20 days, unless a different delivery commitment is expressly displayed and agreed before purchase.
More detailed rules are contained in our Shipping Policy.
French consumer guidance requires online sellers to provide delivery information and provides consumers with remedies when delivery obligations are not met.
8. Delivery Information
Customers are responsible for entering accurate delivery information.
If you notice an error, contact info@printsretro.shop immediately.
We will attempt to correct the information before dispatch where reasonably possible, but we cannot guarantee changes once fulfillment or shipment has begun.
9. Risk and Delivery
Risk relating to consumer goods transfers in accordance with applicable mandatory law.
Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by French or European consumer law.
10. Right of Withdrawal
Eligible consumers making distance purchases generally benefit from a 14-day statutory right of withdrawal, subject to applicable legal exceptions.
Full procedures are contained in our Return and Refund Policy.
To communicate a withdrawal, contact:
11. Exceptions to Withdrawal
The statutory withdrawal right may not apply to certain products recognized by applicable law, including certain goods made to a customer's specifications or clearly personalized.
Other statutory exceptions may also apply depending on the nature and condition of the product.
Where an exception applies, statutory rights regarding defective or non-conforming products remain unaffected.
12. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy together with mandatory applicable law.
Where a refund is legally required, it will be handled using the procedures and statutory deadlines applicable to the circumstances.
13. Legal Guarantee of Conformity
French consumers benefit from the legal guarantee of conformity under applicable consumer legislation.
Official French guidance states that the consumer generally has two years to invoke the legal conformity guarantee for covered goods.
Eligible remedies may include repair or replacement and, where statutory conditions are satisfied, reduction of the price or termination of the contract.
These protections apply independently of any voluntary commercial return policy.
14. Hidden Defects
Customers may also benefit from the statutory guarantee against hidden defects under French law.
Official French guidance provides that claims under the hidden-defect guarantee are generally subject to a two-year period from discovery of the defect, subject to applicable legal requirements and maximum limits.
15. Customer Accounts
Where customer accounts are available, you are responsible for keeping login credentials confidential and for activity carried out through your account, except where applicable law provides otherwise.
Notify us promptly if you reasonably suspect unauthorized access.
We may suspend an account where reasonably necessary to protect the customer, the Site, or other users from suspected fraud or security threats.
16. Acceptable Use
You must not use printsretro.shop to engage in unlawful activity, transmit malicious software, attempt unauthorized access, interfere with Site security, scrape or harvest data unlawfully, impersonate another person, conduct fraudulent transactions, or violate intellectual property rights.
We may restrict access when reasonably necessary to address unlawful, fraudulent, or materially abusive conduct.
17. Intellectual Property
Unless otherwise stated, content made available on printsretro.shop, including website design elements, text, graphics, branding, product presentation, and original materials, is protected by applicable intellectual property laws.
Access to the Site does not transfer ownership of intellectual property.
Content may not be reproduced, distributed, commercially exploited, or modified without authorization except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
18. Third-Party Services
printsretro.shop may rely on or link to third-party services.
Examples include payment providers, shipping services, Shopify applications, and external websites.
Third-party services may have independent terms and privacy policies.
We are not responsible for third-party content or services beyond responsibilities that applicable law places on us.
19. Shopify
Our online store uses Shopify technology.
Shopify provides the e-commerce infrastructure that enables the Site and checkout functionality.
Use of Shopify technology does not alter the contractual and statutory rights that exist between printsretro.shop and its customers where printsretro.shop is the seller.
20. Privacy
Personal information is handled according to our Privacy Policy and applicable data protection law.
Customers should review the Privacy Policy before using the Site.
21. Errors and Availability
We may correct typographical, technical, inventory, pricing, or content errors when identified.
We may update Site content from time to time.
However, we will not use this provision to retroactively deprive consumers of rights arising from an accepted contract or mandatory law.
22. Website Availability
We aim to maintain reliable access to printsretro.shop but cannot guarantee uninterrupted operation.
Temporary interruptions may occur because of maintenance, hosting problems, telecommunications failures, security events, platform problems, or circumstances outside reasonable control.
23. Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
In particular, these Terms do not exclude mandatory liability or remedies arising from consumer protection rules, fraud, intentional wrongdoing, or other matters for which liability cannot legally be restricted.
24. Force Majeure
Where legally applicable, neither party will be responsible for failure or delay caused by circumstances qualifying as force majeure under applicable law.
If such an event affects an order, we will seek to communicate with the customer and comply with any mandatory rights relating to delayed or impossible performance.
25. Consumer Disputes
If you have a complaint concerning a purchase, please contact:
We will attempt to resolve the matter amicably.
French law requires relevant professional sellers to give consumers access to an approved consumer mediation mechanism and to publish the competent mediator's details.
Because the specific mediator contracted by printsretro.shop has not been provided, these Terms do not invent or falsely identify a mediator.
26. Governing Law and Mandatory Consumer Rights
These Terms are governed by applicable law, including French law where applicable.
If you are a consumer, nothing in these Terms deprives you of mandatory protections granted by the law that applies to you.
Nothing in these Terms requires a consumer to bring proceedings in a jurisdiction where such a requirement would be prohibited by applicable consumer law.
27. Changes to These Terms
We may amend these Terms from time to time to reflect changes in services, technical operations, business practices, or applicable law.
Updated Terms will be published on printsretro.shop with a revised effective date.
Changes will not retroactively remove rights already acquired under an existing order where doing so would be unlawful.
28. Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
29. Entire Agreement
These Terms, together with our Return and Refund Policy, Privacy Policy, Shipping Policy, Legal Notice, and information provided during checkout, form the applicable contractual framework for use of the Site and purchases, subject to mandatory law.
30. Contact
Questions concerning these Terms may be sent to:
printsretro.shop
Email: info@printsretro.shop
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